Help center

All help topics

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• Set up your business

  Business facts, hours, questions, your receptionist’s voice and name, notifications, publishing and Google Calendar.

• Test your receptionist

  A test call from the app, a real call, and checking your forwarding.

• Forward your calls

  Send calls you don’t answer, or every call, to the receptionist.

Your calls

• What happens on a call

  What callers hear, and what it can and can’t do.

• Call recording

  Calls are transcribed, and audio is not kept. Call recording is Planned.

• Share a call

  Send a finished call as a link, and stop it.

• Join a team

  What the invite link opens, and what you choose.

• Voicemail

  Where a message a caller left shows, and its transcript.

• Home, Inbox, Contacts and Business

  What each tab of the app holds, and the names it had before.

• Find a call

  Search, filter by what happened, and call back.

• Your contacts

  Everyone who has called or texted, and how to find them.

• Notifications

  Which calls tell your phone and email, and when they stay quiet.

• Quiet hours

  Only urgent calls ring your phone outside business hours.

• Your team and who’s on it

  Invite people, and see who is handling a call.

• Analytics

  What happened on your calls over the last 7, 30 or 90 days or a year.

• Who can call

  Answer anyone, block numbers, and see calls turned away.

• Transfers to your phone

  Let a caller reach you on one phone you verified.

• Cancel or move by phone

  Let callers cancel or move a booking themselves.

• Teach your receptionist

  What it knows, and where you change it.

Plan and billing

• Your plan

  Choosing a plan, the payment page, and managing or canceling it.

• Your bill, your trial and how to cancel

  The trial, paying, canceling, and a charge that looks wrong.

• What each plan includes

  The texts, help answers, transfers and more in each plan.

• When your minutes run out

  The notices, what callers hear, and extra minutes.

Pause or turn off

• Pause your receptionist, and turn it off for good

  Stop forwarding to pause, and what to do before you cancel.

• Stop forwarding

  Turn forwarding off so calls ring only your phone.

When something goes wrong

• Calls still go to voicemail

  Or they keep ringing your phone.

• Callers hear a busy signal

  Why it happens and what to do.

• A test call isn’t in Inbox

  Open Inbox again, then check forwarding.

• The receptionist said something wrong

  Check and publish your facts.

• A booking looks wrong

  What pending and unknown mean.

• What the Home status means

  Setup in progress, live, or unverified.

• Nobody answers, or callers hear an error

  Stop forwarding first, then contact us.

• You changed phone, plan or phone company

  Check forwarding and test again.

• A forwarding code didn’t work

  Use only your phone company’s own steps.

• Notifications not arriving

  Check this phone, your email and what you chose.

• Report a problem or suggest something

  Write to us about something wrong, or an idea.

Your data

• Download your data

  A ZIP of your calls, bookings and settings.

• Deleting call details

  How long call details are kept, and deleting a call.

Contact support

• Contact support

  What to include when you write to us.